Returns & Replacements
At Industry Beans, we take pride in the quality of our specialty coffee and curated food products; if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our products, we cannot accept returns for change of mind on coffee beans or food items.
Contact Support
Reach out to our customer experience team within 7 days of receiving your order with your order number and details of the issue.
Provide Evidence
For damaged goods or quality concerns, please include clear photographs of the product and packaging to help us assess the claim.
Evaluation
Our quality control team will review your request and notify you of the approval or rejection of your replacement or refund.
Resolution
Approved claims will be processed immediately, resulting in either a fresh replacement shipment or a full credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing